NOTICE to KOLAS Credit Card Customers

We have made immediate updates to how we process your credit card payments.

Due to federal regulations, we process credit card transactions through a third-party payment processor – Xfer. For the convenience of paying for your cannabis purchase with a credit card, the processor charges a transaction fee ($3.50).

Xfer recently put additional financial controls in place which require all transactions and fees to be rounded up the nearest $5 increment – example:

  • Your cannabis purchase + tip = $56
  • Added transaction fee of $3.50 = $59.50
  • Total credit card charge = $60
  • Balance in your Xfer account: = $.50

As part of this transition, please note the following changes:

  • Your transaction will now include a small fee from Xfer ($3.50), rounded up to the nearest $5.
  • You can access your Xfer balance at instantxfer.com using your ID card.
  • Texted receipts will display your remaining balance.
  • Load your account in increments of $5 (e.g., $20, $25, $30).

We appreciate your understanding and support during this transition. If you have any questions, please don’t hesitate to reach out to us!

Contact the KOLAS Customer Service Team:

(916) 465-6527 

or email us at experience@kolas.com

 

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