Customer FAQs

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HOURS OF OPERATION, LOCATIONS

What are your Hours of Operation?

7:00 AM – 9:00 PM – Severn days per week (including holidays).

 

Where are you located?

All six KOLAS locations are located in Sacramento – click the link to learn more: https://kolas.com/locations/

 

What do I need to bring with me if I want to shop at Kolas?

Age 21+: A valid government issued ID, such as a Driver’s License or Passport.

Age 18+: Medical Recommendation from a doctor, as well as a valid government issued ID.

 

Is there an ATM?

Yes! The ATM has a $2 fee.

 

Do you take credit cards?

We only accept cash as payment at this time.

 

Do you offer any discounts?

Yes! Seniors (60+) and veterans (must present Military ID) are eligible for 10% off every purchase. May not be combined with other discounts. For all online orders please contact the Call Center to redeem any discounts.

 

Where can I take a look at your menu?

To browse our menu, go to Kolas.com, click “Order Now”, “Shop Now”, and select your store.

 

Do your prices online include tax?

No. After-tax prices can be seen in “Cart” at checkout.

 

Do you have Curbside Pickup?

As of 4/19/22 we no longer offer curbside pickup.

 

How does your In-Store Express Pickup service work?

Our In-Store Express Pickup service is available from 8:00 AM – 8:00 PM every day. You can place an order via Kolas.com or by calling our Call Center at 916-46-KOLAS. Orders must be placed by 7:00 PM.

When you arrive for pick up, let the receptionist at check-in know that you are there to pick up an Express order and they will take care of the rest. Always check your bag in-store to ensure you received the correct items, as all sales are final.

Express orders are typically filled within an hour and will be held until 8:00 PM each night.


DELIVERY

Do you deliver?

Yes! We offer delivery to the greater Sacramento area every day from 9am to 9pm. The delivery minimum is $50 and order cut-off times may differ by area and are subject to change. For more information, please visit https://www.kolas.com/delivery or contact our Call Center at 916-46-KOLAS (916-465-6527).

 

How do I place a delivery order?

You can place an order by visiting our website at https://www.kolas.com/delivery or by calling us at 916-46-KOLAS (916-465-6527).


RETURNS/EXCHANGES

What is your return/exchange policy?

Products deemed as defective by a store manager can be exchanged within 7 days of the original purchase date. Customers wishing to exchange a defective product must return to the Kolas location where the item was purchased.

If an issue is identified prior to leaving Kolas property, please come back in and speak to a manager.

Refunds will not be issued.


MEDICAL PATIENTS

I have a PDF of my Medical Recommendation letter on my phone, will that be enough?

No.

Medical patients will need to have a physical printed copy of their doctor-issued recommendation letter.


GENERAL INFORMATION

Are there any restrictions due to covid?

There are currently no restrictions.

 

How do I contact the Customer Service Call Center?

You can contact Customer Service at 916-46-KOLAS (916-465-6527).

 

Where can I find THC percentages?

Some THC percentages can be found in the product’s description at Kolas.com, however, the percentages vary from batch to batch and are subject to change. If a THC percentage is not shown, call us at 916-46-KOLAS (916-465-6527). All specific product information will be provided upon request.

 

Where can I find promotions and in-store brand demos for the week?

Sign up for our newsletter at kolas.com/be-in-the-know/ .

Up to date, in-store brand demos are listed at kolas.com/events/ .

All promos are valid only while supplies last. For promo availability, please contact the Call Center.

 

How do I find a specific product?

Search each menu at Kolas.com for any item. If you are unable to locate the item that you are looking for, please call 916-46-KOLAS (916-465-6527).

 

How do I apply for a job at KOLAS?

You can email your resume to our hiring team at JOINUS@KOLAS.COM and be sure to include the position you’re applying for. You may follow up with the hiring manager at the email provided.

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