Questions we get at the counter

We’re open daily from 7:00 AM to 9:00 PM, including holidays.

All six KOLAS locations are located in Sacramento – click the link to learn more: https://kolas.com/locations/

All calls are handled through our Call Center, which is equipped to help with any questions or concerns you might have. While we’re currently unable to connect you directly with a specific budtender, our Call Center team is knowledgeable and ready to assist with anything you need!

You can reach our Customer Service Call Center at 916-46-KOLAS (916-465-6527). We’re available daily from 9:00 AM to 9:00 PM.

You’re welcome to shop as long as you’re checked in by the receptionist before 9:00 PM. We recommend arriving a few minutes earlier if possible, just to ensure everything goes smoothly!

To buy products from KOLAS Arden, you must present a valid government-issued ID showing you are 21 or older.

If you have any issues with a product’s quality or functionality, please bring it back to the dispensary where you bought it, or contact our support team at (916) 465-6527 or experience@kolas.com for assistance.

It is legal to purchase cannabis within California; however, transporting cannabis across state lines is illegal under federal U.S. law. We recommend not taking cannabis products out of the state

No, if you are over 21, you do not need a medical marijuana card to purchase from our dispensary. A valid government-issued ID alone is sufficient.

We provide a diverse range of high-quality cannabis products, including pre-rolls, concentrates, vape pens, edibles, and cannabis flowers. Explore our products on our online menu or contact us for personalized recommendations.

For customers age 21 and over: Please bring a valid government-issued ID, such as a driver’s license or passport. For customers age 18 and over with a medical recommendation: You’ll need both a valid government-issued ID and a current medical recommendation from a licensed physician.

We do not accept expired IDs. However, if you have a signed and printed interim driver’s license accompanied by your expired ID, we will accept it as a valid form of identification.

Yes, you can! As long as you are 21 or older and your ID is valid, we can accept your out-of-state ID for purchases here in California. However, please note that you must be shopping in person, as we cannot ship products out of state.

No, due to legal regulations, the person who placed the order must be the one to pick it up.

We love pets, but for health and safety reasons, only service animals are allowed inside the dispensary. Emotional support animals are not allowed. We appreciate your understanding!

Unfortunately, no one under the age of 21 is allowed inside the dispensary—even if they’re accompanied by an adult. It’s part of state cannabis regulations.

For safety and legal reasons, we strongly advise against leaving children or pets unattended in your vehicle. Please make alternate arrangements to ensure their safety while you shop.

At Kolas Main Avenue, there is a bicycle rack available for use. Unfortunately at the rest of our dispensary locations, we do not have designated bicycle or scooter racks available at this time. We recommend securing your bike or scooter in a safe, visible area nearby if you choose to ride to our location.

No, cannabis consumption is not permitted on-site or in the immediate vicinity of the dispensary, in accordance with California state law. We recommend consuming only in private residences or other legally designated areas.

Yes! The ATM charges a $3 fee, and your bank may also apply additional fees.

We accept cash and physical debit cards for both in-store purchases and deliveries. All debit transactions are rounded up to the nearest $5, and the difference is returned in cash. A $3 processing fee applies to all debit card transactions. We do not accept credit cards, pre-paid cards, gift cards, or tap-to-pay.

No, you cannot pay partially with a card and partially with cash. Therefore, it’s advisable to bring cash when visiting a dispensary to ensure a smooth transaction.

Yes! Seniors (60+) and veterans (with proof of service) are eligible for 20% off every purchase. This discount cannot be combined with other offers. To apply discounts to online orders, please contact our Call Center at 916-46-KOLAS (916-465-6527).

Yes! We love welcoming new customers. First-time visitors are eligible for a special promotional item—just ask at the register or check our current deals when you arrive. Promotions can vary by day or location, so feel free to reach out ahead of time for the latest offer.

At this time we don’t have a formal loyalty program, but we do offer a variety of cannabis deals that change daily and weekly! These can include discounts on certain products, bundle deals, or special offers for first-time customers. Be sure to check in regularly or sign up for our newsletter to stay updated on the latest promotions!

“Buy One, Get One” (BOGO) deals can be combined, but percentage-based discounts cannot. If you’re ever unsure which promotion gives you the best value, contact our Call Center at 916-46-KOLAS (916-465-6527) for more information!

As of April 19, 2022, curbside pickup is no longer available.

Express In-Store Pickup is available daily from 8:00 AM to 8:30 PM. You can place an order through Kolas.com or by calling our Call Center at 916-46-KOLAS (916-465-6527). Orders must be placed by 8:30 PM and are typically ready within an hour. They will be held until 9:00 PM. When you arrive, let the receptionist at check-in know you’re picking up an express order—they’ll take it from there. Be sure to check your bag before leaving, as all sales are final.

Yes! We offer free discreet delivery within the greater Sacramento area every day from 9:00 AM to 10:00 PM. Minimum order requirements vary based on delivery location and distance from our hub, and cut-off times differ depending on the area. For more details, contact our Call Center at 916-46-KOLAS (916-465-6527).

You can place an order by visiting our website at Kolas.com/dispensary/kolas-arden-sacramento or by contacting our Call Center at 916-46-KOLAS (916-465-6527).

Our cannabis delivery typically takes up to 3 hours, but we send out your order as soon as possible! Once your order is on its way, you’ll receive a text message with an estimated time of arrival. If you have any time-sensitive requests, contact our Call Center at 916-46-KOLAS (916-465-6527) and we’ll do our best to accommodate!

California law requires that you, the person who placed the order, be present with a valid ID to receive a delivery. If you’re not home, the driver will not be able to complete the delivery, and you may need to contact our Call Center at 916-46-KOLAS (916-465-6527) to reschedule.

No, our delivery cars are regular consumer vehicles with no cannabis symbols or markings. We prioritize discretion to ensure your delivery remains private!

Yes, we cannot deliver to parking lots or public parks after dark, nor can we deliver to federal, state, or local government properties such as schools, daycares, and youth centers. For hotel deliveries, the driver cannot meet you at your room. You must meet the driver in the hotel parking lot or lobby for the exchange.

Yes! You can make a purchase at any KOLAS location for any amount, as long as you stay within the legal purchase limits.

Please contact our Call Center at 916-46-KOLAS (916-465-6527) for further assistance.

You can do so on Kolas.com in your Order History or contact our Call Center at 916-46-KOLAS (916-465-6527).

To add promotional items to your online order, simply contact our Call Center at 916-46-KOLAS (916-465-6527) after placing your order, and our team will assist you in applying the promotion.

To browse our menu of premium cannabis products, visit Kolas.com, click “Order Now,” and select your store location. For deliveries, please be sure to choose the Arden/Challenge Way dispensary menu.

No, but after-tax prices are displayed once items are added to your cart, just before checkout.

In-store cannabis brand demos are listed in the product descriptions on Kolas.com, but please note that they can vary by batch and may chVape cartridges ange over time. For the most up-to-date information, please contact our Call Center at 916-46-KOLAS (916-465-6527).

To stay updated on promotions and in-store brand demos for the week, sign up for our weekly newsletter at Kolas.com (scroll to the bottom of the page) and visit Kolas.com/demos for upcoming events. All promotions are available while supplies last. For the latest updates, contact our Call Center at 916-46-KOLAS (916-465-6527).

Use the search bar on the menu at Kolas.com to type in the product you’re looking for. If you can’t find it, please contact our Call Center at 916-46-KOLAS (916-465-6527) for assistance.

Yes! We carry a variety of smoking accessories, including pipes, rolling papers, lighters, and more. Just ask a team member to point you in the right direction.

Because cannabis is still federally illegal, it can’t be certified “organic” by the USDA like other crops. That said, many cultivators use organic or sustainable growing methods, and some third-party organizations offer their own certifications.

Vape cartridges are pre-filled with cannabis oil and are designed to be used with a compatible vape battery (usually a 510-thread battery). You’ll start by attaching the cartridge to your battery by screwing it in gently—don’t overtighten. Next, power on your device (usually by clicking the button 5 times quickly—check your battery’s instructions). Then, press the button and inhale from the mouthpiece at the same time. Start with a small puff to see how it affects you. Wait a few minutes between puffs, especially if you’re new to vaping. Some batteries are draw-activated, meaning you just inhale without pressing a button. If you’re not sure which type you have, feel free to bring it in or ask—we’re happy to help walk you through it!

To keep your products fresh, store them in a cool, dry place away from light and heat. Airtight containers are ideal for flower, and edibles should be kept in their original packaging. Always store cannabis out of reach of children and pets.

For personalized assistance, please contact our Call Center at 916-46-KOLAS (916-465-6527). We’re happy to help you find products that meet your needs!

Yes! Patients may present either a physical or digital copy of their physician-issued medical recommendation. The document must include the patient’s name, the physician’s name, the issuance and expiration dates, the recommendation number, and a verification link if the recommendation was issued through an online service.

We don’t offer medical cannabis evaluations or doctor’s recommendations at our dispensary locations. However, there are licensed medical providers in the area and online who can help you with that process.

There are currently no restrictions.

Products identified as defective by a store manager can be exchanged within 5 days of the original purchase date. Exchanges must be made at the Kolas location where the item was originally purchased. For defective products purchased via delivery, please contact the Kolas Call Center at 916-46-KOLAS (916-465-6527) for assistance. If you notice an issue before leaving the location, please return inside and speak to a manager. Please note that refunds will not be issued.

Please contact our Call Center at 916-46-KOLAS (916-465-6527) for further assistance.

Please contact our Call Center at 916-46-KOLAS (916-465-6527) for further assistance.

Start by turning on the battery—press the power button 5 times quickly. Test it with a few different cartridges to confirm whether the issue is with the battery and not the cartridge. If the battery still isn’t working, charge it for at least 30 minutes. If none of these steps resolve the issue, please bring the battery to the same store where it was purchased for further assistance.

We’re sorry to hear that! Please contact our Call Center at 916-46-KOLAS (916-465-6527) for futher assistance. You’re also always welcome to come back in person and ask to speak with a manager to discuss your experience directly. Additionally, you can leave direct feedback by scanning the QR code printed at the bottom of your receipt.

Indica cannabis is a subspecies known for its relaxing, sedative effects. It’s often used to help with stress, pain, insomnia, and anxiety. Indica strains tend to provide a “body high,” promoting relaxation and sleep. They’re commonly used in the evening or before bed. Popular strains include Granddaddy Purple, Northern Lights, and Bubba Kush.

Sativa cannabis is a subspecies known for its uplifting, energizing effects. It’s often used to help with depression, fatigue, and creativity. Sativa strains provide a “head high,” making them ideal for daytime use. They’re typically more stimulating than indica. Popular strains include Sour Diesel, Green Crack, and Jack Herer.

Hybrid cannabis is a cross between indica and sativa strains, offering a mix of effects. Hybrids can be balanced, leaning more towards either relaxation or energy depending on the ratio of indica to sativa. They’re often used for overall wellness, providing both physical relaxation and mental clarity. Popular hybrids include Blue Dream, OG Kush, and Girl Scout Cookies.

CBG (cannabigerol) is a non-psychoactive cannabinoid found in cannabis. It’s known for its potential health benefits like anti-inflammatory properties, pain relief, and promoting gut health. CBG is often used for conditions like IBS, glaucoma, and neuroprotection. While less common than CBD, it’s gaining popularity for its therapeutic effects.

CBG (cannabigerol) is a non-psychoactive cannabinoid found in cannabis. It’s known for its potential health benefits like anti-inflammatory properties, pain relief, and promoting gut health. CBG is often used for conditions like IBS, glaucoma, and neuroprotection. While less common than CBD, it’s gaining popularity for its therapeutic effects.

CBC (cannabichromene) is a non-psychoactive cannabinoid found in cannabis. It’s known for its anti-inflammatory, analgesic, and antidepressant properties. CBC may help with pain relief, mood enhancement, and skin health. It’s also being studied for its potential to support neurogenesis (the growth of new brain cells).

THCA (tetrahydrocannabinolic acid) is the precursor to THC and is non-psychoactive in its raw form. It’s known for its anti-inflammatory, neuroprotective, and anti-nausea properties. THCA is often used for joint pain, muscle spasms, and appetite loss. When heated (like during smoking or vaping), THCA converts into THC, which is psychoactive.

THCV (tetrahydrocannabivarin) is a cannabinoid known for its energizing and appetite-suppressing effects. Unlike THC, it has a clear-headed and focused high. THCV may help with weight loss, diabetes management, and anxiety.

Cannabis strains high in indica are typically best for sleep due to their relaxing and sedative effects. They help with insomnia, pain relief, and anxiety, promoting restful sleep. Popular sleep-friendly strains include Granddaddy Purple, Northern Lights, and Bubba Kush. CBD products can also be helpful for improving sleep without the “high.”

Cannabis strains high in sativa are typically best for improving focus and mental clarity. These strains provide an uplifting and energizing effect, making them ideal for daytime use and tasks requiring concentration. Popular strains for focus include Green Crack, Jack Herer, and Durban Poison. Additionally, THCV-rich strains may enhance focus while also suppressing appetite.

For pain relief, indica strains are often the best choice due to their sedative and muscle-relaxing effects. They’re particularly effective for chronic pain, inflammation, and muscle spasms. Popular pain-relieving strains include Bubba Kush, Northern Lights, and Granddaddy Purple. CBD and CBG products are also great for pain relief, especially for those seeking non-psychoactive options

Edibles are cannabis-infused food or drink products—like gummies, chocolates, or beverages—that you consume orally.

You’ll usually start to feel the effects within 30 minutes to 2 hours, depending on factors like your metabolism, what you’ve eaten that day, and your experience level. Unlike smoking or vaping, edibles take longer to kick in because they’re processed through your digestive system. We always recommend starting with a low dose (around 2.5–5mg of THC) and waiting at least 2 hours before considering more, especially if you’re new to edibles. The effect can last from 4 to 8 hours.

Live resin is a type of cannabis concentrate made from freshly frozen cannabis plants, rather than dried and cured flower. This process helps preserve terpenes and cannabinoids, giving it a strong flavor and aroma profile.

Rosin is a solventless cannabis concentrate made by applying heat and pressure to flower or hash. It’s known for being clean, potent, and flavorful—great for those who prefer chemical-free extraction methods.

A concentrate is a product made by extracting the most potent compounds from cannabis, like THC and CBD. These products come in many forms—wax, oil, shatter, resin—and are typically much stronger than flower.

“Infused” means that a product has had cannabis oil or concentrate added to increase its potency. You’ll often see this in pre-rolls, edibles, or beverages to enhance effects.

Terpenes are natural compounds found in cannabis (and other plants) that give each strain its distinct aroma and flavor.

All of our products contain at least a small amount of THC, so we don’t carry any that are completely THC-free.

Yes, we carry non-psychoactive products such as tinctures, topicals, and gummies. These are designed to provide therapeutic benefits without the intoxicating effects of THC. Please note that all of our products contain at least a small amount of THC, so we don’t carry any that are completely THC-free.

We do not carry any products specifically designed to help pass a THC drug test.

While it’s technically possible to mix cannabis and alcohol, we don’t recommend it, especially if you’re new to either one. Combining the two can intensify the effects of both substances, which may lead to increased dizziness, nausea, impaired judgment, or an uncomfortable experience overall. If you do choose to mix them, it’s best to go slow, use small amounts, and make sure you’re in a safe environment. Everyone reacts differently, so always listen to your body and prioritize your well-being.

Cannabis laws can vary by state and country, so it’s important to be careful. While you can travel within California with cannabis (up to the legal possession limit), it’s illegal to take it across state lines or bring it onto airplanes, even if you’re traveling to another legal state. We always recommend checking local laws before traveling with any cannabis products.

Unfortunately, we’re unable to ship cannabis across state lines due to federal regulations. All cannabis purchases must be made in-store and within California. However, if you’re visiting, we’d be happy to help you while you’re here!

In California, adults 21 and over can legally possess up to 1 ounce (28.5 grams) of cannabis flower and up to 8 grams of concentrated cannabis (like vape oil or edibles).

No—public consumption is not currently allowed under California law. Cannabis use must be done in a private residence or a legally designated space.

If you’ve had a bit too much, don’t panic—the effects will wear off with time. Stay hydrated, rest in a calm environment, and try to relax. CBD can sometimes help balance the effects of THC. If symptoms are severe or you feel unwell, seek medical attention right away.

The amount of time THC stays in your system depends on a few factors, like how often you consume, your metabolism, body type, and the type of test being used. We always recommend speaking with a healthcare provider for personal concerns.

If a child or pet has accidentally consumed cannabis, seek medical or veterinary help immediately. Keep products in child- and pet-proof containers, and always store them safely out of reach.

Send your resume and the cannabis jobs position you’re interested in to our hiring team at JOINUS@KOLAS.COM. You can also follow up directly with the hiring manager via the same email.

To reach our Human Resources department, please contact our Call Center at 916-46-KOLAS (916-465-6527). They’ll be happy to direct your request.

If you’re interested in selling your products with us, please contact our Call Center at 916-46-KOLAS (916-465-6527). They’ll be happy to direct your request.

While we don’t offer special orders, you can contact our Call Center at 916-46-KOLAS (916-465-6527) to be added to our Callback Log, which is checked daily. If your item comes back in stock, we’ll give you a call as soon as possible!

In cannabis cultivation, a cola is a cluster of buds that grow tightly together on female cannabis plants. These colas are typically found at the top of the plant’s main stem or large branches and are prized for their high concentration of cannabinoids and terpenes.

Not at this time, but we hope to offer them in the future! Stay tuned for updates on new features and services.

Yes! If you’re paying with a debit card, there’s an option to add a tip before finalizing your payment. Cash tips are always appreciated as well!